Are you an experienced Technology Operations Manager with a strong background in managing large-scale L1/L2 operations? Do you have expertise in AWS or Azure and a passion for driving operational excellence in a fast-paced environment?

My client, a leading financial services institution based in Sydney, is looking for a dynamic Tech Ops Manager to lead their operations team.

About the Role

As the Tech Ops Manager, you will be responsible for overseeing the day-to-day operations of a large-scale technology environment, ensuring high availability, performance, and service reliability. You will lead L1/L2 support teams, drive incident and problem management, and work closely with senior stakeholders to optimise operational processes.

Key Responsibilities

• Lead and manage L1/L2 operations teams, ensuring efficient service delivery and incident resolution.
• Oversee incident, problem, and change management processes, ensuring minimal disruption to business operations.
• Develop and implement strategies to improve system performance, availability, and resilience.
• Collaborate with engineering, security, and infrastructure teams to drive automation and operational efficiencies.
• Ensure adherence to ITIL best practices and compliance with financial services regulations.
• Drive continuous improvement initiatives, including monitoring, alerting, and automation.

Key Requirements

• Proven experience in technology operations management within a large-scale enterprise environment.
• Strong expertise in AWS or Azure, with a solid understanding of cloud operations and infrastructure management.
• Experience managing L1/L2 support teams in a complex, high-availability environment.
• Strong knowledge of incident, problem, and change management processes (ITIL certification is a plus).
• Excellent stakeholder management skills, with the ability to engage with senior leadership and cross-functional teams.
• A strategic mindset with a passion for optimising operational efficiency and service reliability.

What's on Offer?

• Opportunity to join a leading financial services institution with a strong reputation in the industry.
• Work in a high-impact leadership role driving operational excellence.
• Competitive day rate package and career growth opportunities.
• Hybrid working environment with flexibility.

If you're a Tech Ops leader looking for your next challenge, apply now or reach out for a confidential discussion.