We're hiring an IT Analyst (Level 1/2 Support) to join a supportive and forward-thinking organisation with a fantastic team culture, strong benefits, and real opportunities for growth. This role has become available due to an internal promotion into the cyber team.

This is a 12 month fixed term contract with potential for extension for the right person. The role is hyrbird working on a shift pattern for a 24hr Service Desk team.

• Supportive, Inclusive Culture: Join a team that values collaboration, respect, and shared success. You'll be supported to do your best work and grow your career.
• Real Career Progression: The organisation prioritises internal development - many current cyber and cloud professionals started in this team.
• Strong Benefits Package: Competitive pay, wellbeing initiatives, and professional development support are just the start.
• Purpose-Driven Work: Play a key role in ensuring reliable, secure tech support across national and international teams.

• Acting as the first point of contact for IT support, helping resolve a wide range of Level 1 and 2 issues.
• Managing requests via phone, MS Teams, portal, email, and in person, always with a focus on excellent service.
• Supporting systems including Windows, Active Directory, Office 365, SharePoint, VOIP, mobile devices, and more.
• Maintaining accurate records and documentation, managing assets and procurement processes.
• Supporting video conferencing and meeting room tech.
• Contributing to knowledge base updates and identifying process improvement opportunities.

• A degree in IT (or similar), or 5+ years of hands-on IT support experience in a corporate/enterprise environment.
• Strong communication and troubleshooting skills, with a calm, solutions-focused approach.
• Experience across core technologies like Windows, Office 365, networking, mobile devices, and standard IT support tools.
• A commitment to teamwork, service excellence, and continuous improvement.

• Certifications like A+, MCP, or ITIL.
• Experience with tools like Ivanti, SCCM, Splunk, VMware, or RSA.
• Familiarity with ITSM best practices and procedures.