Are you ready to unlock your true potential?

Who are we? #Tranzformd

Tranzformd is a management consulting and program delivery company that leverages our extensive network of highly motivated, skilled and experienced professionals to deliver optimal results for enterprise business.

With our bespoke, human-centric engagement style, Tranzformd partner with ambitious organisations to achieve transformational goals.

We are passionate about transforming the consultants of today, into the consultants of the future. We empower our people to do their best work, providing exceptional training, development and mentoring programs and together, we produce world-class outputs.

As a consultancy, we work on diverse projects that offer continuous learning, dynamic client interaction, and the opportunity to impact businesses of all sizes and sectors.

We are currently looking for experienced Service Delivery Manager 12 month FT join our team. As a Service Delivery Manager, you will be responsible for overseeing the delivery and performance of technology services across a complex and evolving environment. This role plays a key part in driving operational excellence, ensuring service quality, managing risk, and enabling continuous improvement. You'll lead a high-performing team, collaborate closely with stakeholders, and contribute to the strategic direction of technology service management.

The opportunity #yourrole

By joining Tranzformd, you will be working with ASX listed companies on transformation strategies, initiatives and programs of work. This might include but is not limited to the following:

Technology & Service Operations

• Develop and maintain sustainable processes that support system understanding, product development, and business operations.
• Lead day-to-day service operations, ensuring effective incident and problem management to reduce disruptions.
• Oversee service delivery outcomes, including SLA and OLA compliance, contract management, and vendor performance.
• Drive efficient change, release, and configuration management practices.
• Deliver actionable operational insights to enhance performance and reduce inefficiencies.
• Lead cost optimization initiatives, including cloud spend analysis and reporting (FinOps).
• Ensure service design aligns with best practices and integrates seamlessly with existing processes and methodologies.
• Develop and maintain a detailed configuration management database to support service mapping and visibility.
• Manage risk and vulnerability assessments, ensuring compliance with security and regulatory standards.

Leadership & Strategy

• Lead and evolve service delivery processes, methodologies, and tools to drive measurable improvements.
• Inspire, mentor, and guide a high-performing team focused on delivering exceptional results.
• Build strong relationships across technology and business teams, acting as a trusted advisor.
• Promote awareness, ownership, and accountability for risk across technology operations.

Customer & Relationship Management

• Develop strong, trust-based relationships with internal and external stakeholders.
• Ensure seamless onboarding and delivery of new services, meeting customer expectations from day one.
• Provide outstanding customer service by proactively addressing issues and delivering reliable solutions.
• Collaborate with business partners to understand strategic goals and translate them into aligned service outcomes.

Required Qualifications:

• 10+ years of experience in IT, including 3+ years in a service delivery leadership role.
• Strong background in managing large-scale, complex technology environments.
• Proven track record in SLA/OLA management, vendor and contract oversight, and driving continuous improvement.
• Experience conducting audits and implementing improvement initiatives to promote service consistency and quality.
• Demonstrated leadership skills with the ability to build high-performing, motivated teams.
• Working knowledge across all technical support levels (Level 1-3).
• Industry experience in a complex, service-oriented business environment (preferred).

Who are you joining? The #Tranzformd community

#Tranzformdawards2024

1. 6th in the Deloitte Tech Fast 50
2. 28th in the The Australian Financial Review hashtag#AFR Top 100 Fast starters

Our vision:

To bring the best, most experienced talent on the market and pair it with a relentless commitment to excellence, quality, and risk management. The goal is to consistently achieve exceptional outcomes that exceed expectations.

• Varied and Impactful Projects: At #Tranzformd you'll have the opportunity to work on diverse, high-impact projects across multiple industries.
• Accelerated Professional Development: We're committed to helping you advance your career. You'll have access to ongoing training, mentorship from our team of experts and community.
• Collaborative & Supportive Environment: You'll be part of a team that values collaboration and knowledge-sharing. We believe in learning together, solving problems, and supporting each other to deliver the best results for our clients.
• Work-Life Balance & Flexibility: We understand the importance of work-life balance. With flexible work options, you can design a schedule that works for you while delivering top-tier results for our clients.
• Competitive Compensation & Benefits: Enjoy a competitive salary, comprehensive benefits, and a rewarding career path with opportunities for career advancement.

If you're ready to make a difference in the world transformation and work on exciting, diverse projects, join us at #Tranzformd, a consultancy that values innovation, growth, and teamwork.