Our NSW Government client are hiring for a highly capable Administrative Officer to join their organisation. This role requires interacting with various stakeholders, providing excellent service as well as monitoring of contractor KPI's. Candidates need excellent communication skills, customer service skills and an ability to resolve complaints, along with ideally experience in a facilities or environment where maintenance requests are common.

Role Title: Administrative Officer

Contract Role Till: 30/06/2025 - chance of extending.

Hourly Pay: $49 + Super per hour.

Location: Parramatta (2150)/ WFH Hybrid

Key Accountabilities:

• This role provides data administrative support to various programs delivered by the Projects team and sits within the compliance team.
• Provide administrative support around data requests and data entry, as well as other tasks.
• Review and track incoming correspondence such as Briefing Notes and Ombudsman Enquiries to determine appropriate actions and escalate when necessary.
• Compiling reports and preparation of documentation.
• Provide general administrative support in preparing a range of correspondence including letters, registers, reports and spreadsheets to support the Business Unit needs.
• Monitor the performance of administration and project services in terms of meeting the Unit's needs, identifying areas for improvement, making recommendations and coordinating approved actions to increase the efficiency of administration and project processes.

Key Challenges:

• To plan and prioritise and high volumes of work with conflicting and critical deadlines.
• Attending to a wide variety of day-to-day related administrative tasks and resolving them on behalf of the Unit.

Key Requirements for consideration:

• Experience in customer complaint resolutions.
• Experience in frontline triaging of maintenance requests is deemed highly valuable.
• Excellent organisational skills, the capacity to undertake and complete several tasks concurrently, maintain attention to detail and meet deadlines.
• Advanced Excel and PowerPoint Skills.
• Excellent communication and interpersonal skills.

Candidates must be based in the Greater Sydney Area and must possess existing full working rights in Australia.

If you feel this opportunity matches your skills and previous experiences, please apply with your CV.