Are you passionate about technology and love solving problems in fast-paced environments? Our client, a cutting-edge Australian fintech business, is looking for a Production Support Engineer to join their high-performing team. This is a fantastic opportunity to be part of a growing, innovative organisation that's changing the financial services landscape.

Key Responsibilities:

• Provide day-to-day support for Microsoft 365 tools and technologies (Outlook, Teams, SharePoint, etc.)

• Act as a key contact for troubleshooting and resolving Salesforce and other CRM platform issues

• Write and run SQL queries to investigate and resolve data-related issues

• Work closely with engineering, product, and business teams to identify root causes and implement fixes

• Contribute to continuous improvement of support processes and documentation

• Monitor system performance and proactively flag potential issues

What We're Looking For:

• Proven experience in a Production Support or Application Support role

• Strong understanding of Microsoft 365 suite (especially Teams, Outlook, SharePoint)

• Ability to write and understand SQL queries

• Experience supporting CRM platforms - Salesforce highly preferred

• Excellent communication and stakeholder management skills

• A problem-solver with a passion for technology and a customer-first mindset

What's on Offer:

• Work with one of Australia's most innovative fintechs

• Be part of a collaborative, fast-moving tech team

• Competitive salary and hybrid working environment

• Strong opportunity for career growth and learning