• Enterprise greenfield Salesforce FSL implementation project

• Join a 10 person delivery team - Hybrid Dandenong

• $850-$930 P/D - contract until end of the year with extensions

Organisation:

Our client is a known salesforce partner and is a leading provider of digital engineering services, delivering cutting-edge solutions to clients across various industries. With a focus on innovation and excellence, they empower businesses to achieve their digital transformation goals. This will be a hybrid opportunity based in Melbourne CBD.

Role:

We are seeking a highly skilled and experienced Senior Salesforce Functional Consultant to join our Melbourne-based team and play a key role in a greenfield Salesforce Field Service (FSL) implementation. You will be joining a10-person delivery team, to support the rollout of the solution across the business. This is a high-impact role where you will help shape the FSL architecture from the ground up. Acting as a consultant, you will bridge the gap between business stakeholders and technical teams, ensuring Salesforce solutions are scalable, aligned to strategic objectives, and deliver measurable value across regions.

Responsibilities:

• Requirement Gathering & Analysis: Engage with stakeholders through discovery calls to gather and document business requirements, analyse processes, and translate them into functional specifications.
• Documentation: Develop process flows, wireframes, and functional documentation. Write and manage EPICs and user stories throughout the project lifecycle.
• Solution Design: Recommend scalable Salesforce solutions using industry best practices, including configuration of permissions, workflows, and third-party integrations. Conduct gap analyses and propose fit-for-purpose solutions.
• Implementation & Configuration: Configure Salesforce products including Sales, Service, and Experience Cloud. Support platform customisation and collaborate closely with developers on technical solutions.
• Testing & Deployment: Review test cases, assist with user acceptance testing (UAT), and support post-deployment troubleshooting and enhancements.
• Stakeholder Collaboration: Lead client workshops and presentations. Provide regular project updates and guide stakeholders through Salesforce platform capabilities and best practices.

You will have:

• 5+ years in Salesforce consulting, business analysis, or functional design experience
• Expertise in Salesforce clouds (Field Service Lightning (FSL), Sales, Service, Experience).
• Experience across multiple end-to-end Salesforce cloud implementations from discovery, solution design, build and post implementation support
• Previous greenfield FSL implementation in an Enterprise environment
• Experience with FSL Architecture data model and mobile configuration highly advantageous
• Must able to work in a hybrid capacity in Melbourne CBD