Talenza have been engaged by an Australian financial services organisation to find a Senior Test Analyst. The successful candidate will be experienced in hands on experience working with the Genesys contact centre platform. Similar experience with another contact centre solution will also be considered. The role is part of a large scale contact centre uplift program of work.

This role requires 3 days per week in the office in the Brisbane CBD and is only open to candidates currently based in Brisbane with full working rights.

Benefits

• Day rate contract for 8 months (likely extensions)
• Rate up to $900pd
• Hybrid working environment (3 days per week in office)
• Amazing leadership group and office/team culture
• Financial services organisation
• High profile contact centre uplift

Key Requirements

• Manual testing experience (minimum 2 years preferred) in cloud migration or contact center environments

• Hands-on experience with Genesys (contact management/call routing systems)

• Strong understanding of contact center operations and user engagement

• Ability to work in hands-on and leadership roles (for senior/lead tester positions)

• Solid communication skills to collaborate with technical teams and business stakeholders

• Comfortable working in fast-paced environments and getting hands dirty with testing, analysis, and support

• Knowledge of integration with other enterprise systems is a plus

Thank you for your interest, at Talenza we are passionate about providing equal employment opportunities and embracing diversity. We encourage people with disabilities and those from diverse backgrounds to apply. However, please note that we are only able to proceed with those who have full rights to work in Australia. Please apply directly or for a quicker response, contact Nemi Sen (Talenza) through LinkedIn.