Site Services Officer
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Description
Location: Melbourne
Industry: Healthcare IT
Work Type: Permanent - x5 days in office
About the Role
Our client, a leading global provider in healthcare diagnostics, is seeking a Site Services Officer to join their national IT support team. This role is key to delivering high-quality onsite and remote IT support across a range of business-critical systems and technologies.
You'll be the go-to person for support across hardware, software, and network services, working closely with internal teams and external vendors to maintain IT systems across pathology, radiology, and clinical services operations.
What You'll Be Doing
Deliver hands-on and remote support for hardware, operating systems, printers, servers, and clinical apps
Install and configure Windows OS, Active Directory, and other enterprise services
Troubleshoot network and infrastructure issues
Ensure SLAs and KPIs are met via the internal ITSM platform
Maintain system documentation and preventative maintenance schedules
Participate in an on-call roster for after-hours support
Travel to various sites across Australia as required
What We're Looking For
Proven IT support experience in enterprise environments
Strong skills in Windows Server/Desktop, AD, DNS, DHCP
Exposure to VMware, SCCM, and scripting (PowerShell ideal)
Excellent communication, time management, and problem-solving skills
Valid driver's license and flexibility to travel
Experience in healthcare or clinical IT systems (bonus!)
Why Apply?
Work with a high-impact organisation delivering essential healthcare services
Join a collaborative and respected internal IT team
Ongoing opportunities for training and development
Diverse and evolving technical environment
Apply now to support critical healthcare infrastructure while building your IT career with a purpose-driven team.