I'm partnering with a large, complex Australian organisation undergoing a significant transformation of its Customer Data and AI. This role sits at the centre of how customer identity, consent, analytics, and AI-driven experiences are designed and delivered across the enterprise.

If you're someone who thinks in customer domains, identity graphs, activation patterns, and privacy-by-design, this is a rare opportunity to shape a whole-of-organisation customer data strategy rather than working on isolated platforms or pipelines.

As a Senior Customer Data Architect, you'll provide architectural authority across Customer Identity, Customer Data Platforms, Analytics, and AI/ML. You'll work closely with senior business, technology, risk, and privacy stakeholders to translate growth, retention, and compliance goals into scalable data and AI solutions.

This is not a delivery-only role. You'll define future-state architecture, guide major transformation programs, and set the standards and patterns that others build against.

• Owning architecture and design decisions across the customer data domain
• Designing end-to-end customer data and AI solutions spanning identity, consent, analytics, activation, and decisioning
• Defining future-state customer data architecture, including target and transition states
• Establishing patterns for:
  • Customer profiles, events, and preferences
  • Identity resolution and ID stitching (deterministic & probabilistic)
  • Real-time data, streaming, and decisioning
  • AI-driven personalisation and insights
• Translating stakeholder objectives into clear solution options, with explicit value, cost, and risk trade-offs
• Embedding privacy-by-design, consent management, and PII controls aligned to Australian Privacy Principles
• Shaping the customer AI reference architecture, including predictive models, decisioning, and responsible AI guardrails
• Providing architectural governance and technical leadership across permanent teams and delivery partners

You're a senior architect who has operated at enterprise scale and understands customer data as a strategic asset, not just a technical implementation.

Experience & Background

• 10+ years in data solution architecture, with deep customer data expertise
• 5+ years in a lead or principal data architecture role on large transformation programs
• Strong experience designing Customer Data Platforms (CDPs) and activation ecosystems
• Proven background in customer identity, consent, and privacy-driven design

Technical Strength

• Hands-on experience with enterprise cloud data platforms and event-driven architectures
• Strong understanding of customer data models (profiles, events, attributes, relationships)
• Experience with real-time streaming, decisioning, and activation patterns
• Practical exposure to data science and ML use cases such as churn, next-best-action, LTV, and audience modelling
• Familiarity with modern AI patterns (e.g. feature stores, MLOps, LLMs, embeddings, RAG) is highly regarded

Ways of Working

• Comfortable leading through influence rather than authority
• Confident whiteboarding complex problems with senior stakeholders
• Able to communicate architectural trade-offs clearly to both technical and non-technical audiences
• Strong documentation discipline and architectural governance mindset
• 3 Days a week in the CBD

• You'll shape enterprise-wide Customer Data and AI strategy, not just a single platform
• You'll operate at the intersection of growth, technology, and regulation
• You'll influence how customer data is used responsibly at scale
• You'll work on problems that are strategic, ambiguous, and high-impact

This search is run on a confidential basis.

If you're an experienced Customer Data Architect who wants to work on Identity, AI, Activation, and Privacy at scale, I'd love to have a conversation.

Applications are assessed with discretion. Only candidates aligned to senior, enterprise-level architecture will be progressed.

Apply today to send your profile directly to Chipo R (Sr Data Science & AI Recruitment Consultant) @ Talenza.