Delivery Lead - Process Transformation & Operational Change
Sydney | 12M Contract

About the Role
We're partnering with a leading financial services organisation to engage a Delivery Lead to drive end-to-end execution of large-scale process transformation and operational improvement initiatives. This role sits within a high-performing change and transformation function focused on improving efficiency, modernising core banking operations, and delivering measurable business outcomes.

Key Responsibilities

• Lead the end-to-end delivery of complex transformation initiatives across business and technology streams
• Manage delivery plans, milestones, risks, dependencies, and outcomes across cross-functional teams
• Drive execution of process optimisation, automation, and AI-enabled initiatives within banking operations
• Partner with business stakeholders, product owners, and technical teams to ensure alignment and delivery success
• Oversee delivery across workflow, case management, and operational change initiatives
• Facilitate governance, steering committees, and senior stakeholder reporting
• Manage risks, issues, and change impacts to ensure successful implementation and adoption
• Ensure delivery aligns with regulatory, compliance, and operational requirements within banking

Key Skills & Experience

• Proven experience as a Delivery Lead, Project Manager, or similar role within financial services (essential)
• Strong background delivering process improvement, operational change, or transformation programs
• Experience leading end-to-end delivery in Agile or hybrid environments
• Strong understanding of workflow-driven or process-led environments
• Experience delivering initiatives involving automation or AI-enabled capabilities highly regarded
• Excellent stakeholder management and ability to influence senior business and technology partners
• Strong governance, planning, and delivery execution capability

Nice to Have

• Experience in payments, lending, or customer operations environments
• Exposure to regulatory or compliance-driven change programs
• Understanding of data, integration, or platform delivery environments

Why Apply?

• Opportunity to lead meaningful operational change at scale
• Strong executive visibility and cross-functional delivery exposure
• Fast-paced, collaborative environment with real delivery ownership

Candidates must be based in Sydney with full work rights