General Manager - Experience Technology

Location: Melbourne
Reports to: Executive Leadership / CTO / COO
Team size: ~15-20 (engineering, platforms, experience technology, delivery & partners)

About the role

Talenza is partnering with a large, highly regarded organisation to recruit a GM of Experience Technology to lead the technology that underpins high‑profile, experiences delivered at scale.

This role is accountable for the end‑to‑end technology delivery of time‑critical experiences, ensuring systems perform seamlessly during periods of peak demand and heightened visibility. You will lead the design, readiness and operation of technology across digital products, platforms, infrastructure and on‑site systems that support large and diverse audiences.

This is a senior leadership role suited to a technology executive who thrives in high‑stakes, time‑bound environments, balancing innovation with operational reliability and ensuring technology performs flawlessly when it matters most.

What you'll be responsible for

Live Experience Technology Ownership

• Own the end‑to‑end technology experience across large‑scale live experiences, from readiness through delivery and post‑experience optimisation
• Translate experience, operational and audience needs into robust, high‑performing technology solutions
• Ensure accessibility, inclusion and ease of use across all lie interaction points

Connection & Engagement Beyond the Live Moment

• Enable audiences to connect through digital channels such as mobile applications, interactive content, virtual participation and social integration
• Extend the life of live experiences before, during and after delivery, creating ongoing points of engagement and connection
• Leverage real‑time and historical data to support tailored experiences for both in‑person and remote audiences
• Ensure identity, consent and preference management are embedded so data‑driven experiences are trusted, relevant and scalable

Personalisation & Experience Enablement

• Enable personalised, context‑aware experiences using technology to deepen connection
• Use insight and data to tailor content, communications and interactions across the experience lifecycle
• Partner closely with digital, data and commercial teams to activate insight through experience‑led technology

Experience Technology Strategy & Readiness

• Define and execute the experience technology strategy across live experiences, environments and peak moments
• Lead planning, technical readiness, rehearsals and go‑live execution for complex, fixed‑date delivery
• Ensure platforms, infrastructure and integrations meet performance, security and availability standards

Engineering, Operations & Delivery

• Lead multi‑disciplinary teams across engineering, experience technology, delivery and partners
• Establish clear governance, escalation and decision‑making models for live operations
• Balance rapid execution with disciplined engineering and operational controls
• Oversee vendors, integrators and service partners critical to live delivery

Stakeholder & Executive Partnership

• Act as the senior technology partner for experience, commercial and operational leaders
• Communicate clearly with executives during high‑visibility moments
• Align investment and delivery to experience outcomes, audience expectations and organisational reputation
• Represent technology in partner and stakeholder engagements

What success looks like

• Experiences are delivered with stable, high‑performing and trusted technology
• Audiences enjoy seamless, engaging interactions regardless of location or channel
• Technology performs reliably under peak demand and public scrutiny
• Teams are confident, prepared and decisive during live delivery
• Learnings from each experience continuously uplift future capability

What we're looking for

• Senior technology leadership experience delivering large‑scale in time‑critical environments
• Strong engineering and platform background with proven operational expertise
• Experience leading technology in high‑visibility, mission‑critical contexts
• Proven ability to plan, rehearse and execute against deadlines
• Calm, decisive leadership style suited to pressure and complexity
• Strong stakeholder management and vendor governance capability

Why this role matters

This role sits at the centre of moments that matter most - where technology must perform in full view. You will shape experience technology that builds trust, connection and impact.