Are you ready to lead transformative change in a dynamic environment? We are seeking an experienced and proactive Change Manager to support a Microsoft Dynamics CRM rollout.

This pivotal role involves developing and executing a comprehensive change program that spans communications, training, stakeholder engagement, business readiness, testing, and rollout. The Change Manager will work closely with business and technical teams to ensure a seamless transition, drive user adoption, and embed lasting change.

If you have a passion for change leadership and a knack for managing diverse stakeholder groups, this is your chance to make a meaningful impact on a high-profile digital transformation initiative.

Required Skills:

• Proven experience managing change for CRM implementations or similar enterprise platforms (ERP, WFM, etc.)
• Demonstrated ability to design and implement end-to-end change programs, including strategy, communications, training, stakeholder management, and adoption activities
• Strong stakeholder engagement, facilitation, and influencing skills with the capacity to coach leaders and sponsors
• Excellent communication skills, capable of translating technical concepts into clear, user-friendly language
• Solid senior business analyst skills: process mapping, requirements elicitation, and business process design
• Experience operating in fast-paced environments with competing priorities

Nice to Have Skills:

• Direct experience with Microsoft Dynamics 365 / Dynamics CRM deployments or upgrades
• Formal change management certifications (e.g., Prosci, CCMP)
• Business analysis certifications (e.g., CBAP, CCBA, BCS) or methodologies
• Exposure to sectors such as property, hospitality, residential, or retirement communities
• Experience collaborating with system integrators and vendor delivery teams

Preferred Education and Experience:

• Tertiary qualification in Business, IT, Change Management, or related fields
• Prior experience leading change initiatives in enterprise-level technology projects, ideally with CRM solutions

Other Requirements:

• Ability to operate across multiple workstreams, managing complex stakeholder landscapes
• Resilience and adaptability to evolving project demands
• Willingness to contribute hands-on to both strategic planning and delivery activities

Bring your expertise and drive to deliver a successful CRM transformation, apply now and be a key part of this exciting change journey!