Senior Manager of Customer Data & Personalisation
Contract Type
Location
Industry
Specialisation
Salary
Contact Name
Contact Email
Date published
Job Reference
Description
📍 Sydney, NSW
💰 $210,000 Base + Super + Bonus
🏦 Permanent Opportunity
Lead the Future of Customer Engagement
A rare opportunity has arisen for a senior leader to join one of Australia's leading financial services organisations and shape the future of customer engagement, personalisation and decision intelligence.
This is a highly visible leadership role responsible for driving the strategic direction, operating model and capability uplift across a critical customer data and marketing technology portfolio.
Working at the intersection of Data, Technology, Digital and Customer Experience, you will play a key role in helping the organisation unlock greater value from its customer data assets while building the internal capability required to support future growth.
The Opportunity
As Senior Manager of Customer Data & Personalisation, you will oversee a broad portfolio spanning customer data, personalisation, customer engagement platforms and emerging decision intelligence capabilities.
You will be responsible for setting the vision, influencing senior stakeholders and ensuring the organisation is equipped with the people, processes and capabilities required to deliver best-in-class customer experiences.
This role is ideal for a leader who enjoys building teams, shaping strategy and creating long-term capability rather than remaining deeply hands-on in technology delivery.
Key Responsibilities
- Define and execute the long-term vision for customer data, personalisation and engagement capabilities.
- Drive capability uplift across a large and evolving technology portfolio.
- Establish roadmaps that support future customer growth, engagement and decisioning initiatives.
- Provide thought leadership on emerging trends across customer data, AI and digital engagement.
- Lead a complex portfolio of initiatives across customer data, marketing technology and customer engagement platforms.
- Balance strategic priorities with operational delivery requirements.
- Drive investment decisions, business cases and capability planning.
- Ensure programmes align to broader business and customer objectives.
- Partner closely with senior leaders across Technology, Data, Marketing, Digital and Customer Experience.
- Act as a trusted advisor to executives on customer data and engagement strategy.
- Influence organisational thinking and challenge established approaches where appropriate.
- Build and develop high-performing teams.
- Reduce reliance on external vendors through the development of internal expertise.
- Foster a culture of innovation, accountability and continuous improvement.
- Create leadership pathways and mentoring opportunities across the broader team.
- Identify opportunities to modernise customer engagement capabilities.
- Champion new approaches to personalisation, customer intelligence and decisioning.
- Help shape the organisation's future use of AI and automation technologies.
- Drive experimentation and continuous optimisation across the customer ecosystem.
About You
You are an experienced technology or data leader who combines strategic thinking with strong stakeholder management and people leadership capabilities.
You may come from:
- Customer Data Platforms
- Martech Leadership
- Data & Analytics Leadership
- Customer Experience Technology
- Digital Transformation
- Enterprise Technology Leadership
Most importantly, you have successfully led teams, influenced senior stakeholders and delivered large-scale capability transformation within complex organisations.
What You'll Bring
- Proven experience leading large-scale technology, data or customer engagement portfolios.
- Strong people leadership and capability-building experience.
- Experience operating within complex enterprise environments.
- Ability to influence and engage executive stakeholders.
- A track record of driving transformation and organisational change.
- Commercial acumen and strategic thinking capability.
- Experience balancing delivery, innovation and long-term capability development.
- Financial Services experience highly regarded.
Why Join?
✔ Lead a strategically important function with executive visibility
✔ Shape the future of customer engagement and personalisation
✔ Build and grow a high-performing capability
✔ Influence enterprise-wide strategy and decision making
✔ Work on innovative initiatives spanning data, AI and customer experience
✔ Sydney-based leadership opportunity with significant scope for growth and impact