Talenza are sourcing for a highly capable L2 IT Service Desk Engineer to join our Financial Services Client. This role is a contract opportunity to join a close-knit team providing internal support to the business.

The IT Service Desk Engineer is responsible for delivering high-quality end-user support across devices, applications, and enterprise systems within a complex IT environment. This role acts as the primary point of contact for IT-related incidents and service requests, providing timely and effective resolution to both routine and complex technical issues across Windows, macOS devices, as well as off-the-shelf and internally developed applications. The IT Service Desk Engineer takes ownership of end-user computing issues from initial diagnosis through to resolution, ensuring employees are supported with reliable, secure, and efficient technology services.

Role Title: L2 Service Desk Engineer

Contract Role: 3 months initial contract, with a further 3 month extension being highly likely.

Daily Pay: $450 - $600 + Super per day

Location: Sydney CBD (2000)/ WFH Hybrid

Key Skills Required:

Service Delivery & Support

• Provide end-to-end support for all IT incidents and service requests
• Diagnose and resolve a wide range of technical issues in a complex IT environment across:
• End-user devices (Windows and macOS)
• Microsoft 365 applications and services
• User identity and access (account access, authentication issues)
• Network, telephony, and peripheral devices
• Business, off-the-shelf, and internally developed applications
• Act as the first point of contact for all IT support enquiries, providing a high level of customer service while taking ownership of issues through to resolution.

Endpoint & User Support

• Configure, deploy, and rebuild Windows 11, Windows 365 Cloud PCs, and macOS devices using standard operating procedures
• Support onboarding and offboarding activities, including user provisioning and access management
• Install, configure, and troubleshoot approved software applications across off-the-shelf and internally developed systems
• Support mobile devices, remote working technologies, and modern endpoint environments managed via platforms such as Microsoft Intune and ManageEngine

Along with other tasks such as:

Incident and problem Management; Systems and operations Support; Security & Compliance; Process and Continuous Improvement; Stakeholder Engagement

Core Skills & Experience

• Relevant experience in IT support or service desk environments
• Minimum 3+ years' experience in IT support roles within complex environments
• Strong troubleshooting experience across:
  • Windows 11, macOS environments, and Virtual desktops (Windows 365 PCs/Azure VDs/Citrix)
  • Strong experience in supporting Microsoft 365 environments, including Exchange Online, Teams, OneDrive and SharePoint, and hybrid Identity (Active Directory and Entra ID)
  • Strong experience supporting modern endpoint environments (including devices managed via Microsoft Intune or RMM tools like ManageEngine)
  • Experience troubleshooting audio-visual (AV) and meeting room systems.
• Experience supporting user identity and access management
• Experience supporting cloud-based telephony platforms (e.g. Genesys, 3CX, RingCentral or similar)
• Solid understanding of networking fundamentals and troubleshooting
• Ability to independently manage and resolve a wide range of technical issues with minimal supervision
• Experience using IT service management tools (e.g. Zendesk or similar)

Candidates must be based in the Greater Sydney Area, willing to be on-site as required and must possess existing full working rights in Australia to be considered for this role.

If you feel this opportunity matches your skills and previous experiences, please apply with your CV.