• New role to lead a team of 4 HRIS application specialists to mature processes
• Opportunity to lead team in IChris and transition into Workday
• Salary - $150,000 - $165,000 Base + super/ Hybrid Macquarie Park

Role:

We are seeking an experienced HRIS Application Manager - IChris to lead the support, maintenance, and continuous improvement of a critical payroll application environment. Reporting to the Head of HCM, you will combine hands-on technical expertise with strong people leadership, ensuring reliable service delivery, operational excellence, and an exceptional experience for stakeholders.

This role leads a team of four application specialists and plays a key part in maintaining the stability, performance, and optimisation of payroll systems and integrations. It is an excellent opportunity for a leader who enjoys balancing technical problem-solving, stakeholder engagement, service improvement, and team development within a large and complex enterprise environment.

Responsibilities:

• Lead the delivery of payroll application support services, ensuring system reliability, performance, and service excellence.
• Provide technical leadership during major incidents, complex escalations, and service restoration activities.
• Lead, mentor, and develop a team of Application Specialists, fostering a high-performing and collaborative team culture.
• Drive continuous improvement initiatives across applications, integrations, processes, and support practices.
• Monitor service levels, operational KPIs, and problem management activities to improve service outcomes and reduce recurring issues.
• Coordinate application upgrades, releases, patches, and implementation activities with minimal business disruption.
• Ensure compliance with cybersecurity, privacy, change management, and operational governance requirements.
• Build and maintain strong relationships with stakeholders, vendors, and technology teams to support business objectives.
• Act as an escalation point and trusted advisor for payroll application services.

Your Experience:

• Proven experience leading application support teams within complex enterprise environments.
• Minimum 5 years' experience delivering Level 2 and Level 3 application support services.
• Demonstrated experience supporting, configuring, and administering payroll applications, specifically iChris (Chris21) and/or Workday.
• Strong knowledge of incident, problem, change, and service management practices.
• Experience leading major incidents, complex escalations, and root cause analysis activities.
• Strong stakeholder management skills with the ability to work effectively across technology teams, business units, and vendors.
• Exposure to application integrations, middleware, APIs, and interface environments.
• Experience working within healthcare, finance, or other regulated industries will be highly regarded.
• ITIL certification and Microsoft, Cloud, Agile, or Project Management certifications are desirable.

Ideal for capable leader who is passionate about service excellence, continuous improvement, and developing high-performing teams. You thrive in fast-paced environments, take ownership of outcomes, and enjoy building strong relationships across both technical and business functions.

Company:

Join a global healthcare organisation where technology plays a critical role in supporting essential services that impact millions of people every day. You will be part of a collaborative technology team focused on innovation, operational excellence, and delivering reliable, secure, and scalable technology solutions.

This is an opportunity to make a meaningful impact while leading a talented team, driving operational excellence, and shaping the future of payroll application services within a highly respected organisation.