Our NSW Government client is seeking an Administration Support Officer to join a busy and customer-focused team providing administrative support services across a high-volume operational environment. This role will be responsible for managing shared inboxes, processing customer and stakeholder enquiries, maintaining records, supporting team administration activities and ensuring the delivery of high-quality customer service. The successful candidate will have strong organisational skills, excellent attention to detail and the ability to manage competing priorities.

Role Title: Administration Support Officer

Start Date: ASAP

Contract Role Till: 30 October 2026, with strong potential for extension.

Hourly Rate: $41 per hour + Super

Location: Newcastle West (2302), NSW. Full-time onsite requirement.

Hours of Work: 7 hours per day, 35 hours per week.

Tasks & Responsibilities:

• Provide administrative support services to support the day-to-day operations of a busy team environment.
• Manage and allocate enquiries received through shared inboxes, ensuring timely and accurate responses.
• Act as a point of contact for customers and stakeholders, providing information, assistance and referral services where required.
• Undertake a range of administrative activities including data entry, document preparation, correspondence management and record maintenance.
• Prepare meeting documentation, coordinate records and provide support for meetings and events.
• Maintain electronic records and filing systems in accordance with organisational policies and procedures.
• Support internal projects, research activities and process improvement initiatives as required.
• Ensure all administrative tasks are completed in line with established policies, standards and service expectations.
• Work collaboratively with team members and stakeholders to support efficient service delivery and positive customer outcomes.

Experience & Skills Required:

• Previous experience in an administrative, customer service or office support role.
• Strong organisational skills with the ability to manage multiple tasks and priorities in a high-volume environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Experience providing customer service and responding to enquiries from a range of stakeholders.
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technologies.
• Professional approach with the ability to handle sensitive and confidential information with discretion.

If you feel this opportunity matches your skills and previous experience, please apply with your CV.

Candidates must possess existing Australian working rights and live in/or around the Greater Newcastle Area.