Service Desk Analyst

We're seeking a motivated Service Desk Analyst to join a collaborative technology team. Working across a large user environment, you'll provide Level 1/1.5 support, resolve technical issues, manage service requests and assist with device deployments and user administration.

Key Responsibilities

• Provide first-line support across desktops, laptops, mobile devices and Microsoft 365.
• Troubleshoot hardware, software and user access issues.
• Manage incidents and service requests through a ticketing system.
• Support onboarding, offboarding and device deployment activities.
• Maintain accurate documentation and knowledge base articles.
• Escalate complex issues to specialist support teams.

Skills & Experience

• Qualification in IT or related discipline, or equivalent practical experience.
• Exposure to Service Desk, Helpdesk or IT support environments.
• Knowledge of Windows, Microsoft 365 and end-user devices.
• Experience with Active Directory, Entra ID or Intune is highly regarded.
• Strong communication, customer service and problem-solving skills.

What's on Offer?

• Hands-on experience in a large enterprise environment.
• Exposure to Microsoft cloud and endpoint technologies.
• Supportive team culture with ongoing learning opportunities.
• Excellent pathway into EUC, Infrastructure and Systems Administration careers.